General Questions
For which destinations do we operate tours?
Casa Miller Travel operates tours all popular destinations of Turkey. Istanbul, Cappadocia, Ephesus, Pamukkale, Troy, Gallipoli, Pergamon, Konya, Antalya, Black Sea Region, Gobelitepe, Eastern Turkey Region and please contact for the other destinations.
How you meet tour guide to start the tour?
Private Tour :Your tour guide will be waiting in your hotel or at the airport to meet you at a determined time.
Regular Tour :Your tour guide will be waiting in your hotel or at the tour starting point.
Can I customize the departure time for my tour?
Private Tour :Yes of course! We operate tours on a private basis, so you can customize the departure time of your tour. Generally, the suggested departure time for the tour is 09:00 am.
Regular Tour : Group tours on a regular basis, so we customize the departure time of your tour. Generally, the suggested departure time for the tour is 09:00 am.
Am I traveling with a group on the tour?
Private Tour :No, private tours for your best experience so you will have a private professional tour guide in your preferred language.
Regular Tour :Yes, group tours we provide regular tours for your best experience so you will have a professional tour guide in your preferred language.(english ,spanish)
Is it possible to change the tour route?
Of course, as this is a private and regular tour we can change the tour route and make a new program according to your request.
How do I book this tour?
Easy! All you need to do is;
Fill in the ‘Reservation’ form where you will put your full details such as personal information, tour date, . Once you complete your reservation we will get back to you as soon as possible within confirmation email 24 hours.
How do I pay?
You can complete the booking form and make an online payment for 1-day tours. Then, you can make a balance payment directly to the tour guide during the tour or one of our staff can meet you during the tour to charge payment. However, if you would like to pay in advance you can make the payment by Mail Order. You can choose to pay in Usd, Euro or Turkish Lira.
What are the language options?
We can operate your tour in English, Spanish and Italian upon request. Please contact us for other language options.
Can we add another site of the visit to our program?
Please advise us in advance if you would like to add another site of the visit to your tour itinerary, so we can revise it accordingly.
Questions on Transportation
How to meet your staff at the airports?
Our representatives will be waiting for you with the sign board at each airport to meet you for transfer.
What kind of vehicle is used for transportation?
Depending on your number vehicle choice is managed however our tours are generally operated with Mercedes Vito or Mercedes Sprinter for larger groups.
Questions Regarding Hot Air Balloon Flight
How long is the Balloon Tour in Cappadocia?
Balloon flights generally take about 1 hour in the air. Including pick up and drop back to the hotel, the duration is approximately 2 hours.
What if the Balloon tour is canceled?
In case of poor weather conditions, Balloon Ride will be canceled and you will get a full refund for the Balloon Ride.
Is it very cold in the air in the early morning?
It’s recommended to take your jacket with you as it’s generally cold in the early morning.
Which Balloon company do I fly with?
Due to the difficulty in finding availability for the Balloon ride you need to book it as early as possible, once we check the availability of the Balloon flights we can inform you of the company name.
Are Balloon Flights operated only in Cappadocia?
You can also join the hot air Balloon Ride in Pamukkale as well, however as the nature of Pamukkale is different from Cappadocia you won’t have such a perfect scene as you can see in Cappadocia.
Questions on TURKEY
Where is Turkey and what is it like ?
%3 of the country is in Europe and %97 is in Asia . Turkey is a bridge between Asia and Europe. It is surrounded by the Mediterranean Sea, Aegean Sea, Sea of Marmara and the Black Sea. Turkey is a democratic, secular, unitary, constitutional republic with a diverse cultural heritage. Turkey has become increasingly integrated with the West through membership in organisations such as the Council of Europe , NATO , OECD , OSCE and the G-20 major economies .
What is the time zone in Turkey ?
Turkey’s time zone is Eastern European Time ( +2 GMT )
What is the weather going to be like ?
Turkey can be visited year-round depending on your itinerary . Spring and fall are the most comfortable seasons to travel due to mild temperatures and less rainfall . Summer temperatures are high and season is ideal for cruising the Aegean and hanging out on the beach . If you are visiting Turkey in summer time (particularly July and August), you may need a sun hat and sun blocks to protect yourself against sun burning, also people with sensitive skin should have something to cover their shoulders for the same reason. If you are visiting Turkey in winter time ( Nov, Dec, Jan, Feb, Mar), you will need your warm clothes as the temperature may drop down as low as -15 C ( 5 F ) especially in the central eastern parts of Turkey. Also, have your umbrellas and raincoats.
Is my hairdryer/laptop/shaver going to work in Turkey ?
Electricity in Turkey is 220 volt, 50-60 cycle . If you intend to bring any electrical equipment , an adapter that converts electricity from 220V to 110V is suggested. Two pin plugs are used throughout Turkey .
How is Turkey’s transportation network ?
Turkey has a good long distance bus network with air conditioned buses, reserved seats and generally good service quality . Buses are staffed by good drivers and a number of asistants . During the ride , you will be offered free drinks.
What can I / should I wear ?
In summer, light summer – wear(t-shirts and shorts) for all coastal regions will be fine . Don t forget your sun block and hat ! A light sweater is also a good idea for evenings when it can get chilly , especially in Istanbul and Cappadocia. Comfortable walking shoes are highly recommended . For winter time travelers , we recommend regular winter clothing especially for central Turkey where heavy snow and cold weather can be encountered . For winter time in Istanbul a warm jacket is a must .
Is Turkey safe ?
Turkey is one of the safest countries in the world to travel, but some rare instances of crime, theft and robbery happen in big cities. Especially, if you would like to walk around the city at night, leave your valuable stuff, money and passport at hotel safety box. Almost every tourist hotel has a safety box service free to hotel customers.
What about women traveling Turkey alone ?
Women traveling alone mya have few problems like in other countries . They may get a lot of attention from Turkish men who spend their days chasing foreign tourists with the goal of developing a fleeting relationship. These guys can be annoying , but will eventually go away . Most Turkish people are friendly towards the tourist, probably the friendliest in the world.
What about restaurants and tipping ?
Most of the retaurants display their food in windows, or waiters can bring the samples if you request. Also, the menu that shows available food can be found at your table, in tourist areas in English as well. If you are eating out in a restaurant, waiters expect some tip usually 5 to 10% of your bill, you may leave it at the table separately. But it is not like a must in Turkey .
Are the people friendly ?
Yes! Turks are renowned for their hospitality and any local will gladly tout this reputation. In Istanbul you might find some cosmopolitan snobbishness, depending on the neighborhood, but just about everywhere else throughout the country Turks are friendly, talkative, passionate and often sport large grins along with a hidden mischievous side. As long as you are polite and avoid insulting the nation, its symbols or its politics, you will do just fine and all probability you will be awed by how kind and friendly Turkish people are.
What if I do not speak Turkish ?
As in any European nation, it benefits salesmen and waiters in tourist hot spots to speak English, and many young professionals and students also make it a priority to learn English. Some schools even have their instruction entirely in English. There is a good chances that the proprietors of your Hotel and the restaurant servers that you meet will all speakperfectly adequate English. Outside of these groups and in more remote locations, your average Turk speaks little to no English but even still you probably won’t have too big problem. Turkish is also an easy language to read as it is written in the Latin alphabet and is entirely phonetic.
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