1. About Casa Miller Travel
Casa Miller Travel provides and arranges travel-related services including private tours, scheduled experiences, package tours, transfers, guide services, boat trips, group programs and customised itineraries in Türkiye.
References to “Casa Miller”, “Casa Miller Travel”, “we”, “us” or “our” refer to the operator of this website and the travel service named in your booking confirmation. References to “you”, “traveller”, “guest” or “customer” mean the person making the booking and every participant included in that booking.
2. Scope and acceptance
These terms apply to use of casamillertravel.com, enquiries submitted through the website, direct communications, booking requests, quotations, confirmed travel services and payment links issued by Casa Miller Travel.
The person making a booking confirms that they are at least 18 years old, have the authority to act for all travellers in the booking and will communicate these terms and all booking information to them.
3. Requests, quotations and booking confirmation
3.1 Request and quote products
Submitting a request does not itself create a confirmed booking. Availability, supplier confirmation, final price, inclusions and payment deadlines must first be confirmed by Casa Miller Travel in writing.
3.2 Instant or directly bookable products
A directly bookable product becomes confirmed only after the website displays a successful confirmation and, where payment is required, the relevant payment has been authorised or received.
3.3 Booking documents
Your confirmation, voucher, itinerary, quotation or payment schedule may contain product-specific terms. Where a product-specific term conflicts with these general terms, the product-specific term applies to that booking.
4. Prices, currencies and inclusions
Prices are shown in the currency stated on the product page, quotation or payment link. Unless expressly stated otherwise, the price includes only the services listed in the confirmed itinerary or product inclusions.
- Optional activities, personal expenses, gratuities and services not listed as included are excluded.
- Currency conversion or card issuer fees charged by a bank or payment provider are the traveller’s responsibility.
- Obvious technical, typographical or pricing errors may be corrected before confirmation.
- Government taxes, entrance fees or supplier charges introduced after confirmation may be passed on where legally permitted and reasonably unavoidable.
5. Payments and payment security
Payment amounts and deadlines are stated in the booking confirmation or quotation. A booking may be cancelled if a required deposit or balance is not received by the stated deadline.
Card payments may be processed by authorised third-party payment service providers. Casa Miller Travel does not ask customers to send full card details by ordinary email, messaging applications or the contact form.
Always verify that the payment link, beneficiary details and booking reference match the communication received from an official Casa Miller Travel channel.
6. Cancellation and refunds
Cancellation conditions vary by product, supplier, travel date and booking type. The applicable cancellation deadline and charges will be shown before confirmation or included in your quotation and booking documents.
- A cancellation must be sent through an official contact channel and is effective when acknowledged by Casa Miller Travel.
- Non-refundable supplier charges, entrance tickets, permits, transport or accommodation may remain payable.
- Approved refunds are returned, where possible, through the original payment method.
- Bank processing times and currency differences are outside Casa Miller Travel’s control.
- Failure to attend, late arrival or unused services may be treated as a no-show and may not be refundable.
7. Changes requested by the traveller
Date, route, guest, pickup or itinerary changes are subject to availability and may result in a revised price or supplier charge. A requested change is not effective until confirmed in writing.
A material change may be treated as a cancellation of the original booking and a new booking where the original suppliers cannot amend the service.
8. Operational changes and force majeure
Routes, timings, vehicles, vessels, guides or included venues may need to change for safety, weather, traffic, operational, supplier or regulatory reasons. We will aim to provide a reasonable alternative of comparable character where possible.
Casa Miller Travel is not responsible for failure or delay caused by events beyond reasonable control, including severe weather, natural disasters, epidemics, government action, border restrictions, civil unrest, strikes, transport disruption, closure of attractions or similar extraordinary circumstances. Any refund or credit will depend on recoverable amounts, applicable law and supplier terms.
9. Traveller responsibilities
Each traveller is responsible for:
- providing complete and accurate names, contact information, ages and other booking details;
- checking passports, visas, permits, entry requirements and travel documents;
- arriving at the stated meeting point or pickup location on time;
- informing us before confirmation of mobility needs, allergies, medical conditions or other requirements relevant to safe service delivery;
- following guide, crew, venue and safety instructions;
- maintaining suitable travel and medical insurance;
- respecting local law, cultural sites, other guests and supplier property.
10. Third-party suppliers
Some services are performed by independent guides, transport operators, hotels, restaurants, vessel operators, attraction operators or other suppliers. Their own conditions may apply to the part of the service they provide.
Casa Miller Travel remains responsible for its own obligations but cannot guarantee services or facilities that are controlled exclusively by an independent supplier.
11. Safety and conduct
We or a supplier may refuse or end participation where a traveller’s conduct creates a safety risk, causes serious disruption, involves unlawful behaviour or places other people, property or the operation at risk. In such circumstances, additional costs and unused services may remain the traveller’s responsibility.
12. Website use and intellectual property
Website text, branding, layouts, graphics, photographs and other original materials are protected by applicable intellectual property rules. They may not be copied, republished, scraped, sold or commercially reused without written permission, except for ordinary personal use when researching or managing a booking.
You must not misuse the website, interfere with its operation, attempt unauthorised access, submit malicious material or use automated tools in a way that damages the service or other users.
13. Reviews and customer content
Where you submit a review, image or testimonial, you confirm that it is truthful, lawful and does not infringe another person’s rights. You grant Casa Miller Travel a non-exclusive right to display and adapt that content for website and promotional use, subject to applicable privacy choices and any separate consent requirement.
14. Liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded. Subject to that rule, Casa Miller Travel is not responsible for indirect or consequential loss, loss caused by inaccurate information supplied by the traveller, or loss arising from events outside reasonable control.
Any liability relating to a particular booking will be assessed in line with the confirmed service, applicable mandatory law and the role performed by Casa Miller Travel in arranging or providing that service.
15. Complaints and service issues
Please report an operational problem as soon as possible while the service is taking place so that the guide, supplier or Casa Miller Travel team has a reasonable chance to assist. Written complaints should include the booking reference, service date and supporting information.
Contact: info@casamillertravel.com
16. Governing law and disputes
These terms are governed by the laws of the Republic of Türkiye, without limiting any mandatory consumer right that applies to you. The competent authorities and courts will be determined under applicable law.
17. Changes to these terms
We may update these terms when services, legal requirements or business processes change. The version in effect when your booking is confirmed generally applies to that booking unless a later change is required by law or expressly accepted by you.
18. Contact details
Casa Miller Travel
Hacımimi Mahallesi, Kemeraltı Caddesi No: 37/A,
Beyoğlu, İstanbul, Türkiye
Email: info@casamillertravel.com
Phone: +90 546 258 50 61
TÜRSAB No: 14286